FAQ
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Frequently Asked Questions

Question:

How big are our Gremlin Bells?

Answer:


(Click on image to enlarge)
The best way for you to get an idea of the size of the bells is with the images on the website. There is a business card sized card in the background of the images to give you a reference for the general size of the bells.  Our bells range in size from 1.25 - 1.5 inches in height & 0.875 - 1.25 inches in width

We used to carry larger and smaller bells.  The size we carry now is the most common size that people give as a gift.

   

Question:

I received a bell as a gift.  Where do I hang it on my motorcycle?

Answer:

The most popular place to hang the bell is low on the frame somewhere just behind the front wheel. That being said, we have seen them on handlebars, sissy bars, hanging off of turn signals - you name it.  Just be sure that you hang it in a location where it will not interfere with the safe operation of your motorcycle.

If you believe in the legend of the gremlin bell it makes sense to hang it as low to the ground as possible so that when the gremlins fall out of the bell they fall to the road and not back on to part of your bike.

   

Question:

I see a large variety of bells in your images, but I don't see any way to pick the one l like the most.  Is there any way to specify which bell I would like?

Answer:

We receive our bells from the manufacturer in bulk and do not have any way of selecting which style we get.  The images on the website show a sampling of most of the bells that we regularly have in stock.  That being said, we may or may not have every bell shown on the website.  If you like a particular bell (and you are only ordering 1 or 2 bells), you can let us know in the comments section during check out.  Simply write something like "I want the 3rd bell from the left in the medium chrome bells image on the website".  We'll do our best to find a match if we have one.  It's a good idea to include a 2nd choice as well.  

Unfortunately, we cannot send only one style of bell in bulk, so we send a little of everything we have in stock.

   

Question:

I want to carry your bells in my motorcycle shop/dealership.  Can you print custom Gremlin Bell cards with my company logo or contact information?

Answer:


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Yes.  We offer custom cards to anyone.  For a one time set up fee of $15.00 we will have your full color logo and/or contact information printed on the back of the Gremlin Bell cards and included with every bell you order from us.  When you reorder from us in the future, we automatically include your custom Gremlin Bell cards at no additional charge.

If you are interested in having us create a custom Gremlin Bell card, please email us and we will send you an example along with instructions on how to send us what you want printed on the back of your custom cards.

In most cases we can have your custom cards ready the same day we receive your logo and/or contact information.

   

Question:

I want to order in bulk, but I do not want to order 25 of the same type of bell.  Can I still get the bulk discount if I order a variety of bells and the total number of bells is 25 or more?

Answer:

Yes.  Any time we receive an order of 25 or more bells at a time we discount the order and ship it via USPS Priority Mail.  If you order using our standard (non-discounted) shopping cart buttons, we'll refund the difference when we process your order.  If you want to have us work out your bulk order discount ahead of time, call or email us and we'll put together a custom order for you.
   

Question:

Can I place an order over the phone?

Answer:

Yes. We can accept all major credit cards over the phone.
   

Question:

Can you ship bells outside the United States?

Answer:

Yes.  Global Priority Shipping to anywhere the US Postal Service will ship is available upon request.  Bells shipped outside the US need special handling - call or email us and we'll calculate shipping to your location.
   

Question:

Can I have an order shipped overnight?

Answer:

Sometimes we can make arrangements to ship overnight (depending on our schedules).  It is not always possible for us to process an order the same day that we receive it, so please call or email us and make sure that we have time to make a special trip to the post office.  We regularly ship via USPS Priority mail and offer USPS priority shipping (2-3 day) for an additional cost.  Large orders (25 or more items) are automatically shipped via USPS Priority mail.
   

Question:

I organize a motorcycle group or run a dealership and would like to sell your bells.  Do you offer some kind of wholesale discount?

Answer:

Gremlin Bell Display Rack
Yes.  We started selling gremlin bells as a way for our motorcycle group to raise money for activities.  We support other motorcycle groups and offer a discount to anyone that needs larger quantities to supply to their members or for re-sale to raise money.

We must order in quantities of 100 or more to get any discount from our supplier, but we discount at smaller quantities for you because we realize that not all motorcycle groups are large or have the money to buy in large quantities.  You receive a 30% discount whenever you order 25 items or more at a time.  Our order page has two sets of buttons.  One for ordering individual  bells and the other for ordering in bulk with the 30% discount.

 

On large orders we need additional time to get them from our supplier.  We can typically get the bells from our supplier and shipped out within 5-7 days if we do not have enough of them in stock to fill your order when you place it.  Feel free to send us an e-mail.  We'll check our inventory and work with you to make sure that we have what you want before you place your order.

Anyone can order bells in bulk from us.  We recommend that customers interested in ordering a large quantity of bells place a smaller order first to make sure the bells will meet their expectations.  Large orders are not refundable.

   

Question:

What should I expect after placing an order for one (or more) gremlin bells?

Answer:

Orders placed Monday-Friday before noon generally get processed and shipped the same day.  We usually respond within 24 hours (sometimes sooner) to let you know that your order is packed and ready to ship.

Large orders (25 or more bells) can take a 5-7 days to ship out if we do not have enough bells in stock to fill the order right away.

We send out a email confirmation when we pack and ship your order.  If you do not hear from us within 3 business days, please email or call us and let us know about it.  We'll follow up and make sure your order has been processed.  The most common reason for not hearing from us is that we don't have your correct email address and/or the email is returned to us as undeliverable for some reason.   If you include a phone number in your email we will call you if we can't respond via email.

   

Question:

I would like to order a bell for a friend.  Can you ship a bell directly to them?

Answer:

Absolutely!  The whole idea behind the Gremlin Bell is to give it as a gift.  If you can't hand it to them yourself, we can mail it directly to them and let them know that you are the one that's watching out for them.  Let us know in the comments section of your PayPal order  that you are sending the bell as a gift and include the address of the recipient along with any comments you want to send along with the bell.
   

Question:

What is your refund policy?

Answer:

If our bells do not meet your expectations, simply mail them back to us along with a copy of your packing slip or order form and we will provide you with a refund.  There is a 15% restocking fee on all returned orders.

Discounted items (specials) and orders of 200 or more bells are not refundable 

We recommend that customers interested in ordering a large quantity of bells order a sampling of bells before placing their first large order.  

   
 

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